Bank of America outage ‘largely resolved’ after customers see zero balances |

A Bank of America outage Wednesday, that panicked some customers who saw their balances drop to zero, has “largely been resolved.” Photo courtesy of Wikimedia Commons

Oct. 2 (UPI) -- A Bank of America outage on Wednesday, which panicked thousands of customers who could not access their accounts or saw their balances drop to zero, is close to being fixed.

"App not working and online banking shows yesterday's balance," one user said on the website Downdetector, where reports of nearly 20,000 outages spiked around 1 p.m. EDT.

"I sent money five hours ago from my PayPal account to my debit card that's connected to my BoA checking account and it's still not there!" another customer exclaimed, as users in different parts of the country compared their online banking experiences.

"Can see some of our accounts, but not all of them. And the transfer between accounts function remains non-functional for all accounts," a third customer added.

Later Wednesday, Bank of America issued a statement, saying most of the issues had been resolved.

"Some clients are experiencing an issue accessing their accounts and balance information today. These issues are being addressed and have largely been resolved," Bank of America said. "We apologize for any inconvenience."

Bank of America declined to say what caused the problem, as one customer noted their zero balance.

"Shows my debt just fine tho," they added.

Sheri Walsh

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Aaron Moody is a sports and general reporter for the News & Observer. Here is a second sentence for the bio because it will probably be longer than this. Maybe even longer I don't know. Support my work with a digital subscription

This story was originally published October 2, 2024 at 10:17 PM